{
  "name": "Support Ticket Triage",
  "platform": "n8n",
  "system_of_record": "Jodoo",
  "purpose": "Store n8n-triaged support tickets as structured Jodoo records with priority, SLA target, status, owner, and follow-up context.",
  "starter_app": {
    "name": "Support Ticket Triage",
    "status": "verified_writeback",
    "app_id": "6a1fd1b46c9c72ae99ae5ed9",
    "form_name": "Help Desk Ticket",
    "form_id": "6a1dbd996c9c72ae993bfb8e",
    "public_share_url": "available_from_scenario_page_cta",
    "verified_data_id": "6a2006db953796b6817ab6aa"
  },
  "n8n_nodes": [
    "Webhook",
    "Agent Decision",
    "HTTP Request"
  ],
  "fields": [
    "Ticket number",
    "Requester name",
    "Requester email",
    "Requester department",
    "Issue category",
    "Affected asset",
    "Priority",
    "SLA target date",
    "Ticket status",
    "Assigned owner",
    "Issue description",
    "Resolution notes",
    "Follow-up notes",
    "Original agent output"
  ],
  "views": [
    "Critical escalations",
    "SLA risk",
    "Owner queue",
    "Needs more information",
    "All support tickets"
  ],
  "automations": [
    {
      "name": "n8n writeback",
      "trigger": "HTTP Request node sends structured output",
      "action": "Create or update the Jodoo support ticket record with category, priority, SLA target, status, owner, and notes."
    },
    {
      "name": "Critical escalation notification",
      "trigger": "Priority equals Critical or status equals Escalated",
      "action": "Notify the assigned owner and surface the ticket in the critical escalations view."
    },
    {
      "name": "SLA review",
      "trigger": "SLA target date is approaching",
      "action": "Show the record in SLA risk views and dashboards."
    },
    {
      "name": "Audit retention",
      "trigger": "Every agent update",
      "action": "Store the original agent output for troubleshooting and support operations review."
    }
  ],
  "notes": [
    "The verified demo used n8n Cloud with a Webhook, Agent Decision code node, and HTTP Request writeback.",
    "The production version can replace the code node with an n8n AI Agent after model credentials are connected.",
    "Use the views, dashboards, and automations as configuration guidance when adapting the support field model for your team."
  ]
}