{
  "title": "Pipedream support ticket triage starter app",
  "platform": "Pipedream",
  "scenario": "support-ticket-triage",
  "description": "A Jodoo field model for storing support ticket triage output from a Pipedream webhook workflow.",
  "fields": [
    "Ticket number",
    "Requester name",
    "Requester email",
    "Requester department",
    "Issue category",
    "Affected asset",
    "Priority",
    "SLA target date",
    "Ticket status",
    "Assigned owner",
    "Issue description",
    "Resolution notes",
    "Follow-up notes",
    "Attachments",
    "Date submitted",
    "Original agent output"
  ],
  "views": [
    "Critical escalations",
    "SLA risk",
    "Owner queue",
    "Needs more information",
    "All support tickets"
  ],
  "automations": [
    "Create or update the Jodoo support ticket record after the Pipedream code step.",
    "Notify the assigned owner when priority is Critical or status is Escalated.",
    "Move missing-information tickets into a review queue.",
    "Keep the original workflow output in the audit trail."
  ],
  "sampleRecord": {
    "requester_name": "Emma Carter",
    "issue_category": "Access & Permissions",
    "priority": "Critical",
    "ticket_status": "Escalated",
    "assigned_owner": "Support Escalation / Identity team"
  }
}