{
  "name": "AI Support Ticket Triage",
  "platform": "Zapier Agents",
  "system_of_record": "Jodoo",
  "purpose": "Store AI-triaged support tickets as structured Jodoo records with priority, SLA target, owner assignment, escalation status, and follow-up notes.",
  "starter_app": {
    "name": "AI Support Ticket Triage",
    "status": "field_blueprint_ready",
    "app_id": "6a1fd1b46c9c72ae99ae5ed9",
    "form_name": "Support Ticket Record",
    "form_id": "6a1dbd996c9c72ae993bfb8e",
    "public_share_url": null,
    "public_template_url": null
  },
  "forms": [
    {
      "name": "Support Ticket Record",
      "description": "Collect requester details, issue description, affected asset, priority, SLA target, status, owner, and follow-up notes after the agent triage step."
    }
  ],
  "fields": [
    "Ticket number",
    "Requester name",
    "Requester email",
    "Requester department",
    "Issue category",
    "Affected asset",
    "Priority",
    "SLA target date",
    "Ticket status",
    "Assigned owner",
    "Issue description",
    "Resolution notes",
    "Follow-up notes",
    "Attachments",
    "Date submitted",
    "Original agent output"
  ],
  "views": [
    "Critical escalations",
    "SLA risk",
    "Owner queue",
    "Needs more information",
    "All support tickets"
  ],
  "automations": [
    {
      "name": "Agent writeback",
      "trigger": "Zapier Agents returns structured triage output",
      "action": "Create or update the Jodoo support ticket record with category, priority, SLA target, status, owner, and follow-up notes."
    },
    {
      "name": "Critical escalation",
      "trigger": "Priority equals Critical or ticket status equals Escalated",
      "action": "Notify the assigned owner and surface the ticket in the critical escalations view."
    },
    {
      "name": "SLA risk queue",
      "trigger": "SLA target is close or missing information blocks remediation",
      "action": "Move the ticket into the SLA risk view for review."
    },
    {
      "name": "Audit retention",
      "trigger": "Every agent update",
      "action": "Store the original agent output for support operations review and troubleshooting."
    }
  ],
  "dashboards": [
    "Critical ticket volume",
    "Tickets by issue category",
    "SLA risk by owner",
    "Escalation status",
    "Stale follow-up"
  ],
  "sample_record": {
    "requester_name": "Emma Carter",
    "requester_email": "emma.carter@northstar.example",
    "requester_department": "Customer Support",
    "issue_category": "Access & Permissions",
    "affected_asset": "Customer portal SSO login",
    "priority": "Critical",
    "sla_target_date": "2026-06-04 09:00",
    "ticket_status": "Escalated",
    "assigned_owner": "Support Escalation / Identity team",
    "record_anchor": "Emma Carter / Critical / Escalated"
  },
  "notes": [
    "The starter app field model is ready to recreate or adapt in Jodoo.",
    "Use the views, dashboards, and automations as configuration guidance when adapting the field model for your team.",
    "This is not packaged as a one-click clone template.",
    "Connect Zapier writeback to matching Jodoo fields, and keep the original agent output for audit and troubleshooting."
  ]
}