Jodoo After-Sales Work Order Management Solution
Manage warranty repair, delivery and installation, and maintenance for appliances, furniture, and home services end to end. Centralize work orders from web, email, and messaging apps. Meet SLA, boost customer satisfaction and track parts and labor in real time.
Unternehmen weltweit vertrauen uns
Highlights unserer Lösung
Unify after-sales work orders with real-time tracking
- Unify install, repair, maintenance, and return work orders and service tickets in one place.
- Automate routing and assignment for new requests, notify assignees, and surface late tasks with timers and escalations, all on mobile to boost collaboration.
- Show live statuses on dashboards to coordinators and customers to reduce back-and-forth and improve on-time arrival rates.
Standardize after-sales quality with complaint and return flows
- Convert every complaint and return into a trackable work order with required photos, reasons, and e-signature.
- Trigger feedback surveys automatically, flag low scores, and open follow-up actions to prevent repeat issues.
- Visualize patterns by product and location to guide training and supplier fixes.
Tie spare parts to every work order for cost clarity
- Record each pick and return, sync movements across sites and vans, and alert teams on low stock to avoid delays.
- Calculate per-job cost with parts, labor hours, and travel so finance and operations agree on true service margin.
- Highlight stock aging and turn rates to plan replenishment accurately.
Adapt complex scenarios with a flexible foundation
- Configure custom approvals, SLA rules, and multi-region policies easily.
- Localize field labels and notifications for teams in different countries, add multi-currency pricing and tax, and keep one source of truth across sales, service, and logistics.
Cover warranty and contracts
Track warranty periods, set in-warranty pricing, and remind teams before entitlements expire.
Optimize scheduling dynamically
Start with rule-based dispatch, add route and capacity optimization as crews grow.
Unterstützt mehr als 12 Sprachen
Support Bahasa Indonesia, Vietnamese, and Thai interfaces & forms for smooth collaboration.
Connect omnichannel intake
Collect and triage requests from web, email, and apps like WhatsApp or LINE.
Strengthen asset visibility
Scan serial numbers or QR codes, pull past work orders on site, and verify the right part on the right unit.
Prove field completion
Capture time, GPS check-in, before-and-after photos, and customer e-signature to close the loop.
Warum Jodoo
Sofortige Bereitstellung mit vorgefertigten Vorlagen
Starten Sie Systeme mit einer großen Auswahl an sofort einsatzbereiten Vorlagen für branchenspezifische Workflows. Jede Vorlage ist vollständig anpassbar, um Ihren individuellen Geschäftsanforderungen gerecht zu werden.
Erstellen Sie benutzerdefinierte Apps mit intuitiven Drag-and-Drop-Buildern
Erstellen und passen Sie Formulare, Automatisierungen und Dashboards visuell an, ohne dass eine Codierung erforderlich ist.
Verwalten Sie Ihre Arbeit auf jedem Gerät nach Ihren Wünschen
Wechseln Sie zwischen Gantt-, Kanban- und Rasteransichten, um sie an Ihren Arbeitsablauf anzupassen. Greifen Sie auf Ihre Daten auf dem Desktop, Tablet oder Mobilgerät zu und aktualisieren Sie sie in über 12 Sprachen, die Ihre Teams tatsächlich sprechen.
Automatisieren Sie Routineprozesse und Genehmigungen
Richten Sie Automatisierungsregeln für Genehmigungen, Benachrichtigungen und Erinnerungen ein. Optimieren Sie wiederkehrende Prozesse, damit sich Ihr Team auf das Wesentliche konzentrieren kann.
Automatisieren Sie Ihre Vertrags- und Standortgenehmigungen
Verknüpfen Sie alle Workflows – HR, Finanzen, Betrieb, CRM – auf einer einzigen Plattform. Gewährleisten Sie Echtzeit-Einblicke mit synchronisierten, leicht zugänglichen Daten.
Integrieren und skalieren Sie, während Ihr Unternehmen wächst
Einfache Verbindung mit Tools und Systemen von Drittanbietern. Erweitern Sie Ihre Systeme, um mehr Benutzer, Apps und Daten ohne Kapazitäts- oder Leistungseinschränkungen zu unterstützen.
Ihre Sicherheit hat für uns oberste Priorität
Ready to streamline every work order?
FAQs
Install the Work Order template, invite your team, and run one live job end to end. Prefer a walkthrough? Book an online demo to see the flow with your data.
Upload spreadsheets or connect your current tools, map fields, and verify a sample before the full import.
Create a web form, route emails to a unique inbox, and connect WhatsApp or LINE so every request becomes a work order.
Set response and resolution targets, start timers on status changes, and view SLA dashboards by team and site.
Open a dedicated workflow with mandatory photos, reasons, and e-signature, then trigger surveys and follow-ups until closure.
Record picks and returns on each work order, set low-stock alerts, and view stock by site, van, or bin.
Capture parts, labor hours, and travel on the work order, then roll up cost and margin to finance-ready reports.
Receive push notifications on Android/iOS mobile apps, check in with GPS, add before-and-after photos, and collect e-signature to close on site.
Run in the cloud with no servers, configure without coding, and ship updates weekly instead of waiting for upgrades.
Drag and drop forms, statuses, and automations, preview in staging, and publish safely with roles and permissions.
Sync customers, invoices, and payments with connectors like Zapier or Make, plugins, or APIs to avoid duplicate entry.
Enforce role-based access and field-level controls, encrypt data in transit and at rest, and support GDPR, SOC 2, and ISO 27001 with documented practices and audit trails.
Capture required photos and notes, lock closed records from edits, and log every user logs of record editing with timestamps to get audit-ready.
Track SLA attainment, CSAT (customer satisfaction) scores, first-time fix rate, and service margin in dashboards by site and month.
Duplicate an app that works perfectly for one site for new sites. Or invite other sites’s users to the same app but manage permission with predefine roles.
Start a 15-day free trial, load sample data, and run a one-week pilot with one real customer and one technician. Prefer a guided pilot plan? Book an online demo.
