Jodoo After-Sales Work Order Management Solution
Manage warranty repair, delivery and installation, and maintenance for appliances, furniture, and home services end to end. Centralize work orders from web, email, and messaging apps. Meet SLA, boost customer satisfaction and track parts and labor in real time.
전 세계 기업의 신뢰를 받고 있습니다
우리 솔루션의 하이라이트
Unify after-sales work orders with real-time tracking
- Unify install, repair, maintenance, and return work orders and service tickets in one place.
- Automate routing and assignment for new requests, notify assignees, and surface late tasks with timers and escalations, all on mobile to boost collaboration.
- Show live statuses on dashboards to coordinators and customers to reduce back-and-forth and improve on-time arrival rates.
Standardize after-sales quality with complaint and return flows
- Convert every complaint and return into a trackable work order with required photos, reasons, and e-signature.
- Trigger feedback surveys automatically, flag low scores, and open follow-up actions to prevent repeat issues.
- Visualize patterns by product and location to guide training and supplier fixes.
Tie spare parts to every work order for cost clarity
- Record each pick and return, sync movements across sites and vans, and alert teams on low stock to avoid delays.
- Calculate per-job cost with parts, labor hours, and travel so finance and operations agree on true service margin.
- Highlight stock aging and turn rates to plan replenishment accurately.
Adapt complex scenarios with a flexible foundation
- Configure custom approvals, SLA rules, and multi-region policies easily.
- Localize field labels and notifications for teams in different countries, add multi-currency pricing and tax, and keep one source of truth across sales, service, and logistics.
Cover warranty and contracts
Track warranty periods, set in-warranty pricing, and remind teams before entitlements expire.
Optimize scheduling dynamically
Start with rule-based dispatch, add route and capacity optimization as crews grow.
12개 이상의 언어 지원
Support Bahasa Indonesia, Vietnamese, and Thai interfaces & forms for smooth collaboration.
Connect omnichannel intake
Collect and triage requests from web, email, and apps like WhatsApp or LINE.
Strengthen asset visibility
Scan serial numbers or QR codes, pull past work orders on site, and verify the right part on the right unit.
Prove field completion
Capture time, GPS check-in, before-and-after photos, and customer e-signature to close the loop.
왜 조두인가
미리 만들어진 템플릿으로 즉시 배포
업계 맞춤형 워크플로를 위한 다양한 기본 템플릿을 활용하여 시스템을 구축하세요. 모든 템플릿은 고유한 비즈니스 요구에 맞게 완벽하게 사용자 정의할 수 있습니다.
직관적인 드래그 앤 드롭 빌더로 사용자 정의 앱을 구축하세요
코딩 없이도 시각적으로 양식, 자동화, 대시보드를 만들고 조정할 수 있습니다.
어떤 기기에서든 원하는 방식으로 작업을 관리하세요
워크플로에 맞춰 간트, 칸반, 그리드 보기를 자유롭게 전환하세요. 데스크톱, 태블릿, 모바일에서 팀원들이 실제로 사용하는 12개 이상의 언어로 데이터에 액세스하고 업데이트할 수 있습니다.
일상적인 프로세스와 승인을 자동화합니다
승인, 알림, 미리 알림에 대한 자동화 규칙을 설정하세요. 반복적인 프로세스를 간소화하여 팀이 가장 중요한 업무에 집중할 수 있도록 하세요.
계약 및 사이트 승인을 자동화하세요
HR, 재무, 운영, CRM 등 모든 워크플로를 단일 플랫폼으로 연결하세요. 동기화되고 쉽게 접근할 수 있는 데이터를 통해 실시간 인사이트를 확보하세요.
비즈니스가 성장함에 따라 통합하고 확장하세요
타사 도구 및 시스템과 쉽게 연결하세요. 용량이나 성능 제한 없이 더 많은 사용자, 앱, 데이터를 지원하도록 확장하세요.
귀하의 보안은 우리의 최우선 순위입니다
Ready to streamline every work order?
자주 묻는 질문
Install the Work Order template, invite your team, and run one live job end to end. Prefer a walkthrough? Book an online demo to see the flow with your data.
Upload spreadsheets or connect your current tools, map fields, and verify a sample before the full import.
Create a web form, route emails to a unique inbox, and connect WhatsApp or LINE so every request becomes a work order.
Set response and resolution targets, start timers on status changes, and view SLA dashboards by team and site.
Open a dedicated workflow with mandatory photos, reasons, and e-signature, then trigger surveys and follow-ups until closure.
Record picks and returns on each work order, set low-stock alerts, and view stock by site, van, or bin.
Capture parts, labor hours, and travel on the work order, then roll up cost and margin to finance-ready reports.
Receive push notifications on Android/iOS mobile apps, check in with GPS, add before-and-after photos, and collect e-signature to close on site.
Run in the cloud with no servers, configure without coding, and ship updates weekly instead of waiting for upgrades.
Drag and drop forms, statuses, and automations, preview in staging, and publish safely with roles and permissions.
Sync customers, invoices, and payments with connectors like Zapier or Make, plugins, or APIs to avoid duplicate entry.
Enforce role-based access and field-level controls, encrypt data in transit and at rest, and support GDPR, SOC 2, and ISO 27001 with documented practices and audit trails.
Capture required photos and notes, lock closed records from edits, and log every user logs of record editing with timestamps to get audit-ready.
Track SLA attainment, CSAT (customer satisfaction) scores, first-time fix rate, and service margin in dashboards by site and month.
Duplicate an app that works perfectly for one site for new sites. Or invite other sites’s users to the same app but manage permission with predefine roles.
Start a 15-day free trial, load sample data, and run a one-week pilot with one real customer and one technician. Prefer a guided pilot plan? Book an online demo.
