Define what makes a technician eligible
A schedule is useful only if the assigned technician can actually complete the work. Eligibility fields help dispatchers avoid avoidable reassignments.
- Skill, certification, trade, service category, language, equipment, and route area.
- Customer access requirements, site restrictions, keys, permits, and safety notes.
- Parts availability and whether a second technician or specialist is required.
- Existing workload, overtime risk, and planned absence.
















