Browse by category
100+
Monthly Paper Forms Eliminated
Zero
IT Coding Required for App Development
100%
Visibility for Sales and IT Teams
Founded in 2001, Atlasat is one of Indonesia’s early Internet Telephony Service Providers (ITSPs). Over the past two decades, the company has evolved significantly, expanding its portfolio beyond traditional telephony to offer comprehensive digital solutions. Today, Atlasat provides advanced collection applications, a big data solution known as Datawiz for skip tracing and eKYC, and AI-driven tools. Serving over 1,000 prominent companies, their primary clients are concentrated in the banking, multi-finance, fintech, and insurance sectors.
The Challenge: Paper-Based Processes Limited a Growing Tech Provider
Atlasat has built its reputation on delivering cutting-edge telecommunications and data solutions to its clients. Internally, however, some daily workflows still relied on paper forms and scattered message updates. IT and sales teams still had to manage approvals, activity updates, and expense-related records through manual workflows.
Before discovering Jodoo, Atlasat faced significant bottlenecks in their daily operations. For example, the IT team’s overtime applications and reimbursement requests required employees to fill out physical paper forms. These forms then had to be physically handed to supervisors for a manual signature.
This manual chaos led to three major problems:
Time-Consuming Approvals: Core processes like IT overtime requests and expense reimbursements were entirely paper-based. Employees had to fill out physical forms and track down managers for handwritten signatures. The physical routing of paper forms caused significant delays. With over 100 overtime applications processed monthly, the sheer volume of paperwork became a massive administrative burden.
Inefficient Tracking and Reporting: For employees working from home (WFH) or visiting client sites, reporting was done informally via WhatsApp groups. Supervisors and the HR department had to manually sift through chat histories to collect data, compile reports, and calculate overtime hours. This process was not only labor-intensive but also highly prone to errors.
Lack of Real-Time Visibility: Management, including the Sales Director, lacked a centralized system to monitor team activities. They had to constantly ask for progress updates, which disrupted workflow and reduced overall productivity.
Atlasat knew they needed a digital solution to monitor daily operations efficiently. They initially evaluated other platforms, including Lark and Microsoft Office 365. However, they found Lark to be too heavy and slow to load, especially on mobile devices. Microsoft Office 365, on the other hand, proved to be overly complex, particularly when it came to setting up automated workflows.
“We were using physical form paper,” Weljie, the GM of Technical Operations, recalled. “Managers had to manually calculate overtime at the end of the month, and sales directors had to constantly ask for updates in chat groups just to know where their teams were”.
The Solution: A Small Operations Team Configuring Workflows with Jodoo
Atlasat needed a platform that was lightweight, fast, and simple enough to build custom workflows without writing code. Jodoo offered the perfect balance: it was much lighter and faster than Lark, and significantly more straightforward for configuring workflows compared to Microsoft. With a small team of just three people, Weljie spearheaded the initiative to digitize their internal processes.
After a one-month trial, Weljie presented the findings to the President-Director, who approved the adoption of Jodoo.
Implementation: Digitizing Three Daily Operating Workflows
Led by Weljie and a small technical team of just three people, Atlasat implemented Jodoo across three critical business scenarios, proving that a small, agile team can drive massive organizational change without the need for extensive coding resources.
Automated IT Operations & Overtime Management
The team configured a new IT operations workflow in Jodoo to manage overtime requests and related approvals. Overtime requests, which previously required physical signatures and manual tallying at the end of the month, are now handled via automated workflows. Once an employee finishes a late-night task, they log their hours and specific work details digitally. This triggers an instant notification for supervisor approval. HR department no longer needs to search through chat logs or manually tally approvals at month-end; they now have a clean, exportable report of all approved overtime, ready for payroll processing.
Field Sales Empowerment & Financial Transparency
Atlasat took a hybrid approach by modifying an existing CRM template to fit their unique organizational structure. They added a custom “Reimbursement Workflow” specifically for sales teams on the road. When a sales representative incurs an expense during a client visit, they can submit the claim instantly via their mobile device, attaching photos of receipts. This has not only accelerated the reimbursement cycle but has also given the finance team a clearer, more traceable record of field expenses, reducing the risk of lost receipts or disputed claims.
Remote & Field Monitoring (From Scattered Messages to Structured Reports)
For employees working from home (WFH) or those conducting on-site customer visits, Atlasat created a “Daily Activity & Absence” form. This form serves as both a digital punch-clock and a progress report. Instead of sending fragmented WhatsApp messages, employees now submit structured daily reports. Sales directors and technical managers can view real-time dashboards to see exactly where their teams are and what progress has been made on specific projects. This “self-service” data model could reduce the need for constant “status check” meetings, freeing up hours of leadership time every week.
The Results: Less Paperwork and Clearer Daily Operating Visibility
The implementation of Jodoo delivered immediate and quantifiable results for Atlasat, transforming their internal operations.
| Key Performance Indicator | Before Jodoo | After Jodoo |
|---|---|---|
| Paper Forms Processed | 100+ per month | 0 (Fully Digitized) |
| Reporting Method | Manual via WhatsApp | Automated Digital Forms |
| App Loading Speed | Slow (Previous tools) | Fast and Lightweight |
| IT Coding Required | High (Traditional dev) | Zero (No-code platform) |
Massive Efficiency Gains: The IT team now processes over 100 digital forms per month. The time spent on monthly overtime calculations was reduced from days of manual tallying to near-instant report generation.
66% Reduction in Collaboration Time: By eliminating the need for “repeated follow-ups” in chat groups, managers saved hours of administrative work every week. Information is now “synced” by default.
100% Transparency and Accountability: The “Physical Signature” bottleneck is gone. Approvals that used to take hours—or even days if a manager was traveling—are now completed in minutes via mobile push notifications. This has created a culture of accountability, as every step of a process is timestamped and assigned to a specific owner.
High User Adoption and Satisfaction: Despite the technical nature of the company, the “fast and easy” nature of the platform led to rapid adoption among non-technical staff. Employees reported that the system was “much easier to use” and significantly faster than previous attempts at digitalization. The mobile-first design was particularly praised, as it allowed field engineers to submit reports without needing to open a laptop.
Data-Driven Leadership: Sales directors no longer need to “chase” their teams for updates. The real-time visibility provided by Jodoo has transformed management from a reactive “asking” model to a proactive “monitoring” model. This shift has allowed leadership to focus on strategic growth rather than administrative firefighting.
Future Outlook: Truly Take Control of Our Digital Destiny
Atlasat’s success with Jodoo has proven that digitalization doesn’t have to be complex or require extensive IT resources. By putting the power of app creation into the hands of the technical operations team, they have achieved true business autonomy.
“Jodoo is fast and easy to use. It’s more simple, more easy, and more straightforward than the other systems we tried. It has significantly helped our sales director monitor team activity without having to ask for progress updates constantly.”
— Weljie, GM of Technical Operations, Atlasat
Looking ahead, Atlasat plans to expand their use of Jodoo beyond the IT and sales teams, bringing the benefits of no-code automation to other departments across the company. Moreover, having experienced the value firsthand, Atlasat is now so confident in Jodoo that they are even considering becoming a reseller. They see a massive opportunity to help other small and medium-sized enterprises in Indonesia transition away from manual processes and embrace digital transformation.
Ready to empower your business users and achieve rapid ROI?
