Use the same scenario and evidence standard for every shortlisted product.
Requirement areaScenario to runEvidence to inspectFailure signal
Request to closeoutHigh-impact issue with reassignment and verification.Statuses, timestamps, owner changes, files, comments, and final decision.Work disappears into email or loses the source request.
Mobile executionTechnician opens assigned work and records evidence on a phone.Navigation, input effort, upload, save, sync, and escalation.Desktop-only steps or unverified offline claims.
DashboardLeader opens overdue demand by site and owner.Definition, filter, source records, exclusions, and refresh time.A chart cannot explain its number.
PermissionsRequester, vendor, coordinator, and leader use the same case.Visible fields, editable actions, restricted records, and history.Broad access or workflow steps hidden by workarounds.
ChangeAdministrator adds a service type, field, route, and view.Elapsed time, testing, approvals, rollback, and documentation.Routine changes require custom development or uncontrolled edits.