Report and contain
Record time, location, people or property involved, immediate action and supporting evidence.
Physical security incident management
Manage physical-security incidents from first report to verified closure
Give security supervisors one queue for site incidents, severity, evidence, investigation status, assigned actions and review decisions—linked to the original dispatch or patrol exception.
This page is for operational physical-security incidents. Cybersecurity incident response, SIEM and SOC tooling are separate categories.
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- Separate contained events from work still under investigation.
- Assign follow-up and keep high-severity incidents visible.
- Use native review to return incomplete records before closure.
6incident states4severity levels1native incident review
Make containment, investigation and closure different decisions
A closed label is not enough. Managers need to see whether immediate risk is controlled, evidence is complete and follow-up is actually finished.
Investigate and act
Assign an owner, clarify facts and create the required client, facilities, safety or access follow-up.
Review and close
A supervisor accepts the record, returns it for correction or escalates the event before closure.
Use states that explain the remaining work
A useful queue tells a supervisor why an incident is still open.
Open or contained
The event is recorded and immediate risk may be controlled, but investigation has not finished.
Under investigation
Facts, evidence, responsibility or impact still need clarification.
Action pending
The investigation identified work that has not yet been completed.
Awaiting review
Evidence and follow-up are ready for a supervisor decision.
Capture facts a reviewer can use
The form focuses on the decision context without asking the reporting guard to make every management judgment.
What and where
Identify the incident type, exact site location and when it occurred and was reported.
Who and what was affected
Describe people, property and access context without exposing unnecessary personal information.
What happened next
Record immediate control, owner, follow-up requirement, evidence and review decision.
Find recurring conditions without flattening every incident into a count
Dashboards should help managers ask where process, post orders or client controls need to change.
High-severity open work
Keep critical and high events visible until the exact follow-up is accepted.
Repeat site and incident type
Look for recurring access, alarm, property or safety events by site.
Time between report and closure
Separate response speed from investigation and corrective-action lead time.
Sources and scope
Match the incident lifecycle to your physical-security responsibilities
The live app demonstrates physical-security reporting, investigation, corrective work and supervisor review. It is not a cybersecurity incident-response, SIEM or SOC product.
Questions about physical security incident management software
Is this cybersecurity incident management software?+
No. This page addresses physical-security and guard-operation incidents such as access violations, property events, alarms, aggressive behavior and safety concerns.
Can a supervisor return an incomplete report?+
Yes. The native review workflow can return a record for correction, keep reviewer fields controlled and preserve the incident in the review queue.
Can incidents link to dispatch and patrol work?+
Yes. Use shared identifiers and related fields to connect the initial response or patrol exception to the incident and its follow-up.
What should remain visible after containment?+
Investigation questions, evidence gaps, assigned actions, client commitments and the next review decision should remain visible until resolved.
Can business operations teams change this security guard system themselves?+
Yes. Authorized Jodoo administrators can add fields, adjust forms, change dashboards and refine workflows without rebuilding the application in code. Test material changes in a controlled copy before using them in live operations.
How should a team start?+
Pilot one or two sites with representative day and night shifts. Validate post orders, credential checks, patrol exceptions, incident review and handover before expanding the model.
See the workflow in Jodoo
Open incident reviewReturn incomplete reports, then verify the corrected evidence
Submit an incomplete incident, return it for correction and verify that the corrected evidence reaches the supervisor without losing the original context.