Receive and locate
Capture the site, time, request type, caller report and exact location.
Security dispatch and response
Give every security request a priority, responder and visible outcome
Move alarms, escorts, welfare checks and urgent coverage requests from first call to assignment, arrival, escalation and resolution without losing site context.
Dispatch is more than a status board. The record keeps the caller report, exact location, response timing, assigned guard and the incident or handover that follows.
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- Triage routine, urgent and critical requests in one queue.
- See who is assigned, en route, on scene or escalated.
- Turn material events into incidents and next-shift priorities.
6response states3priority levels1shared incident context
Keep the response decision visible from first call to closure
A dispatcher needs enough context to send the right person and enough state to know what is still unresolved.
Prioritize and assign
Set routine, urgent or critical priority and choose an available responder.
Resolve or escalate
Record arrival, response outcome and whether the event becomes an incident or handover priority.
Organize the board around action, not record volume
The live queue separates new work from responses already underway and events that require escalation.
New
A request has been received but no responder owns it yet.
Assigned, en route or on scene
The dispatcher can track who is responding and whether arrival is overdue.
Escalated
The event needs supervisor, emergency, client or incident-management attention.
Measure response without rewarding premature closure
Start with operational timing and unresolved work, then add client-specific service measures carefully.
Time to assignment
How long a new request waits before a responder owns it.
Time to arrival
How long urgent work takes to reach the scene.
Escalation and reopen rate
How often the first response is insufficient or the event remains unresolved.
Connect dispatch to the records around it
An alarm response can reveal a coverage problem, create an incident and become a handover obligation.
Coverage
See whether the site and post have a qualified guard available.
Patrol
Relate a dispatch to an exception found during a round.
Incident
Preserve evidence and follow-up when the response reveals a material event.
Handover
Keep unresolved requests visible to the incoming shift.
Sources and scope
Validate the response path with your sites and escalation rules
The live app demonstrates request intake, prioritization, assignment, arrival, escalation and resolution. Confirm emergency communications, location services, privacy and external integrations before deployment.
Questions about security dispatch software
What kinds of security requests can the app dispatch?+
The example includes alarm response, access support, welfare checks, coverage replacement, escorts, maintenance safety and a configurable other category.
Can a dispatch become an incident?+
Yes. Record the immediate response in dispatch, then open an incident when evidence, investigation, review or corrective action is required.
Does Jodoo automatically locate the nearest guard?+
Not in this example. Dispatchers can use availability and coverage context to assign a guard. GPS-based nearest-responder logic would require a separate verified integration and privacy design.
Can clients see dispatch outcomes?+
You can create permissioned views or reports for appropriate client records. Design access so one client cannot see another client’s operational data.
Can business operations teams change this security guard system themselves?+
Yes. Authorized Jodoo administrators can add fields, adjust forms, change dashboards and refine workflows without rebuilding the application in code. Test material changes in a controlled copy before using them in live operations.
How should a team start?+
Pilot one or two sites with representative day and night shifts. Validate post orders, credential checks, patrol exceptions, incident review and handover before expanding the model.
See the workflow in Jodoo
Open the dispatch queueTest dispatch with an urgent request and an escalation
Create the request, assign a guard, record arrival and convert the event into an incident. Confirm the unresolved action remains visible after the immediate response ends.