linked record types
Programs, questions, responses, cases, actions, verification and audiences.
Customer feedback operations
Customer feedback management that closes the loop
Collect the signal, preserve its context, decide what needs action and keep the customer-visible follow-up accountable through verification—not just another score dashboard.
Use this page when the hard problem begins after the survey arrives: triage, ownership, deadlines, evidence and confirmed closure.
Start with Jodoo’s Free plan for up to five users. No credit card required.
- Route low-score and high-impact feedback into an accountable queue
- Keep the original response linked to every action and decision
- Change categories, owners, states and dashboards without code
From listening to accountable improvement
decision views
Program control, feedback overview, action queue and closed-loop verification.
representative states
Positive, neutral, low-score, missing context, unassigned, due, overdue, verified and reopened.
A response should either inform a decision or become owned work
The system needs an explicit disposition so important feedback cannot disappear into a monthly report.
Collect in context
Record the program, moment, respondent type, source, score, outcome and comment.
Triage the signal
Separate informational responses from missing context, service recovery and high-impact cases.
Assign the outcome
Give actionable feedback one owner, one due date and one visible next action.
Verify what changed
Require evidence and a closure decision; return or reopen the case when the issue persists.
Give each role a useful slice of the same linked records
Respondents need a short form; owners need a queue; leaders need traceable measures that open the underlying case.
Program owner
Audience, trigger, score method, close date, response progress and review cadence.
Triage owner
Low scores, missing context, impact, theme, assignment and due work.
Action owner
Next action, progress update, evidence and verification criteria.
Service or product leader
Response trends, open high-impact cases, overdue actions, closure and reopen history.
Adapt the feedback loop when products, journeys and responsibilities change
The people closest to the process can adjust a focused workflow quickly while preserving the linked record history.
Add a new moment
Create a program for onboarding, support closure, renewal, implementation or another meaningful trigger.
Change triage
Add categories, impact rules, owners or a specialist path without rebuilding every form.
Change proof
Update verification criteria, evidence fields and reopen reasons as the organization learns.
Know the boundary
Choose specialist experience-management software when omnichannel listening, panels or advanced research are the main need.
Questions about operating the full feedback loop
Use these answers to decide whether you need survey collection alone or an operational system for ownership, action and verified closure.
What is customer feedback management software?+
It is a system for planning feedback programs, collecting responses, organizing themes and scores, assigning important issues, tracking follow-up and verifying whether the promised outcome happened.
How is it different from survey software?+
Survey software centers on questionnaire design, distribution and analysis. Feedback management extends into triage, ownership, operational action, customer follow-up and verified closure.
What should happen after a low score?+
The system should retain the original context, assess impact, assign an owner, set a due date, record the next action and verify the outcome. Not every low score needs the same route.
Can Jodoo calculate CSAT or NPS?+
The app can store the selected score method and responses, then build dashboards from those records. Validate the exact formula, population and exclusions used by your program before publishing a metric.
Can business teams change the process themselves?+
Yes. A trained administrator can change fields, choices, linked records, workflow, queues and dashboards without code. Test both normal and exception paths before rolling a change out.
Does Jodoo replace social listening or a contact-center analytics platform?+
No. This solution focuses on configurable survey-to-action operations. Use integrations or specialist software when calls, chats, social posts, reviews or predictive experience analytics are the primary signal sources.
See the connected records in action
Open the feedback operations appExplore a populated feedback-to-action workspace
Review active programs, individual responses, high-impact cases, due work and verified outcomes before adapting the process to your customer journey.