Run services, incidents, requests, problems, changes, commitments, recovery checks, and improvement work in one configurable operating system.
The live workspace shows the whole ITSM chain—not only a ticket queue. Start with the service and configuration context, follow interruption or demand through the correct lifecycle, and keep closure tied to an observable outcome.
Free for up to five users. No credit card required.
Adapt fields, workflows, and dashboards without code. Explore 1,000+ app templates and use cases
The first view is the cross-service command center. Open a tab to inspect the specialist lifecycle behind each decision.
ITSM becomes useful when every record answers a different operational question and still shares enough context for the next team to act.
Record service ownership, users, criticality, support hours, dependencies, and configuration context before deciding how to prioritize interruption or demand. A ticket without service context can be busy while the important outcome remains invisible.
Treat an unexpected interruption as an incident, a standard demand as a service request, repeated failure as a problem, and a controlled production alteration as a change. The records can relate without collapsing their distinct purpose.
An incident is not complete because an engineer changed a status. A request is not complete because a task was assigned. Keep recovery, user confirmation, fulfilment evidence, and any reopened outcome visible before closure.
The same service may generate interruptions, requests, changes, and improvement work, but each handoff should preserve purpose rather than copy a generic process.
Capture symptoms and business impact, assign an accountable owner, investigate safely, communicate on a known cadence, restore service, and verify usability with the affected audience.
Offer a clear request, collect only necessary data, check eligibility, route authorization, complete the fulfilment steps, and let the requester confirm the result rather than guessing from internal activity.
Group recurrence into a problem, document known error and workaround, authorize the appropriate change, then verify that the corrective action altered the operational result instead of merely closing another task.
Dashboards should help leaders decide where to intervene and still provide a path to the underlying service work.
See affected services, user impact, severity, elapsed time, target risk, ageing, and the next committed action together. Totals become useful when a leader can find the case that needs help.
Request volume, incident volume, response time, resolution time, recurrence, reopening, and user confirmation answer different questions. Review them together without turning one convenient metric into the definition of success.
Service owners can refine fields, flows, dashboards, and automation as services mature. That short feedback loop is valuable when every improvement remains governed, tested, and understandable to the people doing the work.
A clear intake question prevents incident, request, problem, and change records from competing for the same work.
| Situation | Primary record | Completion evidence |
|---|---|---|
| A service is unavailable or degraded | Incident | Service restored and use verified |
| A user asks for a defined service or access | Service request | Offering fulfilled and requester confirms |
| Similar incidents keep returning | Problem / known error | Cause or workaround controlled; effectiveness checked |
| Production must be altered | Change | Risk authorized; implementation and validation recorded |
Jodoo gives service owners connected records, configurable workflows, role-specific views, mobile forms, automation, and dashboards in one no-code workspace.
The result is a focused ITSM workspace that can evolve with your services instead of forcing every team into an oversized suite.Give incidents, requests, problems, changes, commitments, and verification the fields and states they need while retaining the service context that connects them.
Authorized service owners can revise forms, routing, approvals, target logic, and management views as the service model changes.
Move from a service-health signal to the incident, request, change, owner, decision, or verification record that explains it.
Use the platform for service records and human decisions, while keeping specialist technical control in the systems built for it.
Your team needs connected service lifecycles, configurable permissions and workflows, mobile capture, and transparent management views that authorized builders can change.
Keep monitoring, identity, endpoint, communications, finance, procurement, and discovery sources authoritative and pass the needed signals into service work.
Choose a specialist suite when deep discovery, a full CMDB, event correlation, paging, endpoint management, remote support, or a large prebuilt integration estate is required at launch.
At minimum, it should make services and ownership visible, distinguish incidents from requests and problems, control changes, manage service commitments, preserve communications and evidence, and report outcomes that a service owner can act on.
No. Smaller teams often benefit from a clear shared operating model, especially when spreadsheets and inboxes hide ownership. Start with the few lifecycles you can run consistently and expand only when the next control creates real value.
Keep technical detection and diagnosis in monitoring or observability tools, then send the useful signal and service context into Jodoo for ownership, communication, recovery verification, and follow-up.
Yes. Authorized builders can change service fields, lifecycle steps, permissions, automation, and dashboards without code while keeping those changes governed and tested.
Yes. The free plan supports up to five users with no credit card required, so a small team can test a real service workflow before checking current limits for a wider rollout.
Explore normal, pending, overdue, blocked, recovered, reopened, and verified examples, then change the records and workflows around the services your team supports.
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