Laptop and charger: completed
The technician records preparation and collection details. Only this task is complete; the request remains open.
Service requests, fully delivered
Collect employee needs, authorize the commitment, assign delivery tasks, and confirm that the complete service arrived.
Explore with sample data. Adapt fields, views, and workflows for your team.
From an employee request to an accepted delivery
Choose a defined service
The employee selects an available offering. Its request type, delivery target, service owner, and authorization requirement travel with the request.
Authorize only when necessary
Routine stationery can enter planning without approval. Equipment and access requests wait for the assigned authorizer; authorization does not mean that anything has been delivered.
Assign the actual work
Create separate fulfillment tasks for each deliverable. A laptop preparation task and a desk-dock delivery can have different owners, dates, instructions, and completion details.
Confirm the complete delivery
The requester receives a confirmation task. Acceptance is blocked while a required task is unfinished or blocked, so one finished component cannot close the entire request.
A laptop is ready. The dock is not.
Partial delivery
Desk dock: still assigned
The delivery owner can see the remaining task and its due date. The employee is not asked to accept a complete equipment bundle prematurely.
An approval should authorize a decision—not slow every request
Routine service
Skip authorization when the service policy says it is not required. Keep task ownership and delivery confirmation instead of adding approval for every action.
Cost or access commitment
Use an assigned approval task. The reviewer can authorize, return the submission for correction, or reject it. A requester does not choose the reviewer’s decision on the initial form.
Service delivery questions
How is a service request different from a support ticket?
A service request asks for an offering such as equipment setup or approved access. A support ticket reports something unexpected, such as a laptop that will not charge. Keep defined delivery and problem resolution distinct even when the same team handles both.
Can different teams own parts of one request?
Yes. Link separate fulfillment tasks to the request and assign each task to the responsible person. The request keeps the overall service context; each task records its own deadline and completion details.
What happens when only part of the service is delivered?
Completed tasks remain complete, but the request cannot be accepted while other required tasks remain unfinished or blocked. This makes partial delivery visible instead of treating the first completed task as the whole outcome.
How should a request change after authorization?
Return the relevant task for clarification when it is still open. If the scope or cost materially changes after authorization, record the change and obtain a fresh authorization before fulfilling the added work. Do not overwrite an earlier decision to make it appear to approve the new scope.
Does this app automatically create accounts or deploy equipment?
No. It coordinates the request, human authorization, delivery tasks, and acceptance. An authorized administrator performs technical provisioning in the relevant system and records the result.
Choose the next step for your team
Start with a service your employees already request
Install the sample app, choose one offering, and adapt its intake and delivery tasks to your team.