Customer and vehicle together
Keep each vehicle, identifier and service history connected to the right customer.
CUSTOMER AND VEHICLE CONTEXT
Auto repair CRM software built around vehicles, approvals, and service history
Make every customer conversation reflect the actual vehicle, job, estimate decision, promise and prior repair outcome.
This is not a generic contact list. The first view shows real sample messages, customer responses, follow-up dates and owners beside the repair history.
Free for up to five users. No credit card required.
Adapt fields, workflows, and dashboards without code. Explore 1,000+ app templates and use cases
The gallery contains fictional sample records. Open a view to inspect how the fields, handoffs and decisions work before installing your own copy.
11connected forms for customers, jobs, decisions, work, parts, communication and quality
45sample records across waiting, blocked, rework, ready, follow-up and completed states
5 usersincluded on Jodoo’s Free plan; no credit card required
- 01
Recognize
Find the customer, vehicle and prior repair history.
- 02
Explain
Turn diagnosis into an understandable decision request.
- 03
Update
Communicate blockers and promise changes from the live job.
- 04
Hand over
Confirm work, advice, warranty and collection.
- 05
Follow up
Reconnect feedback or repeat concerns to the original job.
Make the customer record useful at the service counter
Names and phone numbers do not help an advisor explain a repeat concern or unfinished recommendation.
Decisions with their context
See what was proposed, approved, declined and deferred on each visit.
Promises backed by operations
Update the customer from real schedule, parts and quality information rather than a separate message log.
Use service history to make the next contact useful
Follow-up should relate to unfinished work, warranty, a failed outcome or the next agreed action.
Declined-work reminder
Refer to the original finding and decision rather than sending a generic promotion.
Pickup and care advice
Keep collection, warranty and post-repair instructions on the job.
Comeback ownership
Route a repeat concern to the prior repair record and responsible review.
Let the repair history decide the next customer action
The best follow-up depends on the outcome of the last visit.
| What changed | What the team needs to see | Next action |
|---|---|---|
| Estimate awaiting response | Latest scope, expiry and previous contact | Ask for the decision with context |
| Vehicle ready | Quality result, balance state and pickup window | Confirm collection |
| Work declined | Reason, safety impact and follow-up date | Send a relevant reminder |
| Repeat concern | Original job, warranty and evidence | Open a comeback review |
WHY JODOO FITS THIS JOB
Adapt the customer journey without a CRM implementation project
Jodoo lets service teams change the customer-facing operating model alongside the repair process.
A repair-focused CRM layer can be configured in hours because the forms, workflow and views use the same connected job records.- 01Add consent, contact preference or vehicle fields
- 02Create reminders from real estimate and job states
- 03Build branch or advisor follow-up queues
- 04Change dashboards for retention and comeback trends
Use Jodoo for repair workflow—not specialist machine functions
Jodoo fits when the shop needs configurable records, clear handoffs, exception queues, mobile forms and management visibility.
Strong fit
Repair intake, estimates, approvals, scheduling, work steps, parts dependencies, inspections, status updates, handover and comeback follow-up.
Keep specialist tools
Continue using vehicle diagnostics, labor-time databases, native POS and payment processing, accounting ledgers, insurance estimating or device imaging where those functions are required.
Connect the systems you keep
Use links, imports, exports or integrations to keep Jodoo’s repair record aligned with specialist systems that remain authoritative.
Questions about auto repair CRM software
How is auto repair CRM different from general CRM?
It connects the customer to vehicles, visits, estimates, declined work, service status, handover and comeback history rather than treating every interaction as a sales opportunity.
Can Jodoo remind customers about declined repair work?
Yes. Store the declined item, reason and follow-up date, then create focused reminders from that real service history.
Can customers receive repair status updates from Jodoo?
Teams can trigger notifications or prepare contact queues from job states. The exact channels and integrations should be configured for the shop’s communication policy.
OPEN THE POPULATED REPAIR APP
Give every customer update the repair context it needs
Open the populated customer timeline and adapt vehicles, decisions, messages, follow-up and comeback ownership to your service model.
Open the repair CRM App